Contact Us

This page explains how to get in touch with Non Gamstop Casinos at greenwichbouncers.co.uk, what we can help with, and where to go for problems we can't solve. We are an independent review site. We are not a casino, and we don't hold your account, money or personal gambling records.

What you can contact us about

We welcome messages about the research and reviews we publish. The most useful contacts are:

• Corrections: a bonus term, payment method, limit or licence detail on one of our pages looks out of date or wrong.
• Feedback on a review: something was unclear, or you think a limitation was missed.
• Questions about how we work: how we assess sites, how pages are updated, or how the site is funded.
• Suggestions: a topic you would like explained, such as wagering requirements or identity checks.
• Business or editorial enquiries: please say clearly who you are and what you are proposing.

Use the contact route shown in the site header or footer. We don't publish a phone number or a separate email address on this page, so please be wary of anyone claiming to speak for us from an unlisted channel.

What to include so we can act on it

1. The page address or title you are writing about.
2. The exact statement you think is wrong or unclear.
3. Where you found the correct information, such as the casino's own terms page, and the date you checked it.
4. A screenshot, if the casino's terms have changed, with the date visible.

Bonus terms change often, so a dated source helps us separate confirmed facts from casino advertising. Our reviews carry an updated date, and we check reports against the casino's published terms before making changes. We can't promise a reply to every message or a set response time.

Problems we can't resolve for you

We have no access to casino accounts and no authority over any operator, so we can't:

• release a delayed or refused withdrawal;
• reverse a closed account, voided bonus or confiscated balance;
• confirm whether a particular casino will approve your verification documents;
• act as your representative in a dispute.

Our mention of an operator, including Betmica, Kikibet or Betninja, is not a guarantee of how it will treat any individual customer.

If you have a dispute with a casino

Work through these steps in order:

1. Contact the casino's support in writing, so you have a record. Keep chat transcripts, emails and transaction references.
2. Read the terms you accepted. Wagering requirements, maximum bet rules, bonus expiry and cashout limits are common reasons for a disputed payout.
3. Use the casino's formal complaints procedure if support doesn't resolve it. Check the site's terms for the complaints process and any named dispute body.
4. Check the licence. Many sites we cover hold overseas licences rather than a UK Gambling Commission licence. That means the UKGC's complaint route and protections generally don't apply, and your options may be more limited. Verify the licence on the regulator's own register rather than relying on a casino's footer badge.

Our page on terms and conditions explains how we handle information, and about us covers who we are and how we work.

Sites that aren't on GamStop: what to know before you write

GamStop is the free UK self-exclusion scheme. UK Gambling Commission licensed operators serving Great Britain must take part in it. Casinos not on GamStop usually operate under overseas licences and aren't bound by it. Accepting British customers is not the same as being authorised to serve them, and these sites don't give you the same protections as a UKGC-licensed operator.

If you have registered with GamStop, joining a site outside the scheme can undermine the protection you chose. We would encourage you to think carefully first. Our reviews of non GamStop casinos set out the licensing, payment and withdrawal details we could verify, and each includes limitations as well as strengths.

If gambling is causing you harm

We are a review site and can't give counselling. If gambling is affecting your finances, relationships or wellbeing, free and confidential help is available:

• GamCare: support and the National Gambling Helpline on 0808 8020 133.
• GAMSTOP: free self-exclusion across UK-licensed operators, for periods you choose.
• Blocking software: tools that stop gambling sites and apps loading on your devices.

Our responsible gambling page covers deposit and loss limits, self-exclusion and how to spot warning signs. Gambling is for adults aged 18 and over and should never be treated as income or a way to solve money problems.

Commercial disclosure

Non Gamstop Casinos may earn commission if you join a casino through links on our pages. Commission does not decide our rankings or editorial ratings, and it does not change what we write about a site's drawbacks. If you think a page doesn't reflect that, please tell us.

Privacy when you write to us

Please don't send passwords, full card numbers, or identity documents. We never need them. Share only what is needed to explain your point, and remove account numbers from screenshots.